Vetted, professional teams and privacy-first protocols
All staff undergo comprehensive vetting: identity checks, references and hands-on skills assessment. We standardize privacy measures—signed confidentiality agreements, discreet uniforms, locked key-handling procedures and encrypted scheduling. For clients who require extra discretion we operate anonymized booking references and use neutral arrival vehicles. Teams are trained to respect private spaces, avoid photographing personal possessions, and to follow client-specific routines exactly. This safeguards household privacy and builds trust so clients can maintain consistent service relationships without compromising confidentiality. Regular performance reviews and anonymous client feedback loops keep standards high and allow rapid correction if anything falls short of expectations.
Customized cleaning plans tuned to materials and lifestyle
We do not apply a single checklist to every home. Instead we map surface types, textile needs, pet considerations and household rhythms to create bespoke plans that protect finishes and align with how the family uses the space. For wood and antique surfaces we select pH-appropriate oils and polishing routines; for high-traffic modern zones we deploy microfibre and low-residue systems that reduce streaking and re-soiling. Lifestyle factors—children, pets, entertaining frequency—are incorporated so schedule intensity and task focus mirror real household demands. This customization minimizes unnecessary abrasion and extends the life of fragile materials while concentrating effort where it matters most to residents.
Eco-friendly products & efficient microfibre systems
We prioritize environmentally responsible cleaning: refill concentrates, biodegradable solutions and microfibre technology that reduces water and chemical use. Microfibre systems lift soils mechanically, meaning less detergent is needed and surfaces dry more quickly. We also offer green-only service options upon request, including fragrance-free and allergen-aware variations. These measures reduce household chemical load and provide effective hygiene while aligning with modern health and sustainability expectations.
Rapid response & flexible scheduling for busy homes
Our logistics platform supports urgent bookings, schedule swaps and short-notice add-ons. If an unexpected event requires a quick turnaround—party prep, emergency spill remediation or last-minute turnover—we can dispatch targeted teams with focused checklists. Recurring clients enjoy priority scheduling windows and preferential weekend slots. This responsiveness reduces stress for household managers and ensures that a high standard of presentation can be maintained even when calendars shift unexpectedly.
Comprehensive move-in / move-out & renovation cleanup
Specialized deep-clean protocols for property transitions and post-construction works focus on dust removal, grout and sealant residues, and detailed appliance cleaning. Our teams coordinate with contractors and property managers to schedule final clean stages so handovers are swift and client-ready. This includes high-reach dusting, duct and vent wipes, chromium polish and protective film removal where applicable. We document completion with photographic checklists to support deposit returns or quality sign-off.
Concierge add-ons: laundry, linen care & vendor coordination
Beyond surface cleaning, we offer practical concierge support: delicate-laundry handling, linen rotation, minor repairs coordination and vendor scheduling. We can manage laundry with recommended detergents and folding systems, arrange dry-clean collection and return, and coordinate with approved repair professionals for small carpentry or upholstery fixes. By bundling these services, households reduce admin overhead and ensure that upkeep routines remain consistent even during travel or remote work periods.
